Delivery & Returns
We at Horse Heaven Equestrian are working hard to give you the most efficient delivery times. Please note the following:
Will be shipped with DPD and be delivered to you door in 1-2 working days on average. On occasion this may be extended during busy periods however it is usually a rare occurrence.
Will be shipped with Fastway and usually will be delivered to your door in 2-5 working days. If you are under time constraints with your delivery please phone the store on 09064 30244 and we can assist you with offering you a more prompt service if possible. These items include but are not limited to: feed; haylage; shavings; licks and some stable/yard items
Delivery charges are as follows:
€4.95 on standard items
€7.50 on weighted/ bulky items
When you make an online purchase you have a statutory right to return the goods to us up to 7 days after receiving your order – this is the cooling-off period. If you are not satisfied with your purchase or if the goods are defective in any way please return it to us at:
Horse Heaven Equestrian
At which point on receiving the product(s), we will either replace the product or refund the original cost of the product.
Once the goods have been received by us and are in the same condition as when despatched we will refund all monies due to you.
Please ensure you retain proof of postage as the item remains the customer’s responsibility until it is received by Horse Heaven Equestrian. Please include proof of purchase with your return.
If an item is faulty or damaged on delivery, please contact Horse Heaven Equestrian without delay at email@example.com or by phone on 09064 30244.